Job Description:
The Field Support Engineer I is responsible for engineering, second-level technical support, technology integration services for all aspects of Field server, O/S, hardware, storage, and network and virtualization infrastructure. Participates in team initiatives while simultaneously participating in multiple IT/Business project efforts. Incumbent at this level has a knowledge of fundamental concepts, practices, and procedures. Works under limited supervision and/or on routine assignments, the problems of which can be resolved with defined guidelines and parameters.
Responsibilities:
- Uses basic knowledge of technology and desktop operating systems to provide and implement developed solutions for division-specific needs. Plans, coordinates and schedules all aspects of IT for new community startups, moves and closures.
- 100% Windows computers, some iPads throughout.
- Assisting with workstations, printers, using Xerox for printer support.
- Imaging within SCCM
- InTune for mobile device management (MDM)
- Documenting tickets in Sharewell and uses Sharewell for Asset Management
- Participates in internal initiatives for the implementation, use, and improvement of processes, procedures, guidelines, and metrics for infrastructure systems.
- Manages ordering and disposal of assets including compliance with Legal Holds processes.
- Provides basic technical training on IT-sponsored applications following a provided curriculum. Implements internal initiatives for the improvement of field-based processes. Serves as the primary integration point among centralized corporate infrastructure processes and field locations.
Travel: 40% travel required (travelling around Jacksonville, mostly day trips)
Qualifications:
- Bachelor's degree in Computer Information Systems or equivalent experience required
- Minimum of 3 years of experience in supporting Microsoft products and related technologies
- Windows, iPads, imaging, workstations, printers, asset management, and ticketing system use
- Proficiency with MS Office / MS Office 365 tools including Word, PowerPoint, Excel, Outlook, OneNote, SharePoint
